We wanted to inform you about a temporary service disruption affecting our Ticket System, Status Page, and EZFirmware Site. Today, on 11/20/23, these services will experience intermittent outages as they are hosted in-house on our Comcast line.
Comcast is currently conducting maintenance in our area, which is impacting our hosted services throughout the day. We understand the importance of these tools for your convenience, and we sincerely apologize for any inconvenience this may cause.
If you need to submit a ticket during this period and are unable to use the web form, we encourage you to email us directly at firstname.lastname@example.org. Our team will be actively monitoring this email address, and as our connection comes back up, the system will automatically process both inbound and outbound emails.
We anticipate that the maintenance will be completed this afternoon, barring any unforeseen delays from Comcast. Rest assured, we are closely monitoring the situation, and we will keep you informed as soon as normal service is restored.
Thank you for your understanding and patience during this temporary disruption. If you have any urgent concerns or inquiries, feel free to reach out to us via email or through our social media channels.
Owner – TH3D Studio