How to open a support ticket

You can open a support ticket by using the Contact Us link here. Please use the form on that page instead of a direct email, as it allows us to collect more information to get your issue resolved quicker. The more information and pictures sent in, the quicker we can help you with your issue.

Ticket Handling Processes

Response Time We try to respond as quickly as possible at all times. Our business hours are 9 am through 5 pm Monday through Friday in the CST time zone. Most tickets receive a reply within 1 business day, but it may be up to 3 business days during high support ticket volumes. We will […]

Warranty Replacement Process

How to open a RMA In the event that you have an issue with a product, you can initiate a warranty replacement by contacting us through our Contact Us page with your issue, order number, and pictures (if relevant). We will then get the process started. We require some troubleshooting to establish whether a product is defective or […]