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If you are getting remote support from one of our technicians please download the remote support tool that we use below and send support your ID that is displayed. You will need to confirm before our tech can connect.

If you do not already have a ticket open and want to get remote support please email This is free of charge if you have a product with TH3D Standard Support or you purchased our support package.

Download Links


Download TH3D Windows Support Tool


Download TH3D Mac Support Tool


Download TH3D Linux Support Tool