We have been informed of issues with emails being delivered to customer inboxes. We are actively investigating the situation and will provide an update when the issue is resolved. We apologize for the inconvenience! If you need to contact us while this issue is still ongoing, email support@th3dstudio.com or contact us via phone. Thanks for […]
UPDATE: Email is flowing now and we’ve resent emails that bounced. If you are missing an email please contact us and let us know. It has come to our attention that due to some security settings on the Microsoft 365 settings their “security” falsely triggered on our support email box and was preventing emails from […]
9/7/22 UPDATE: All our systems are back online. Around 4 PM CST, our help desk system that handles customer tickets stopped responding. This is an issue on our web host end and there is nothing we can do to resolve it quickly as we are at the mercy of Dreamhost who we pay to host […]
We are performing server maintenance on our ticketing system. This means that our system will not be processing incoming support emails until the upgrade is completed. We expect this to be completed by 12AM CST on 6/19/22 at the latest. This maintenance will be started at 4PM CST on 6/18/22 by our techs. Please do […]
Simplifying Support for Customers The thing that separates TH3D from many vendors is the level of support and care we provide to our customers. Throughout the years we’ve been in business we’ve made this our #1 focus. To make it even easier for customers to get assistance with our products we have done away with […]
