Update (4:15PM CST) – The new helpdesk system is online and we’ve moved over open tickets to it. If you do reply to an old ticket it will create a new one in the new system. Thank you for your patience! We’re excited to inform our valued customers that we
We regret to inform you that our helpcenter and helpdesk websites will be temporarily unavailable today due to unscheduled updates on the server our VPS is hosted on. Our hosting company has informed us that the updates are necessary to improve the performance and security of the server. We apologize
We are performing server maintenance on our ticketing system. This means that our system will not be processing incoming support emails until the upgrade is completed. We expect this to be completed by 12AM CST on 6/19/22 at the latest. This maintenance will be started at 4PM CST on 6/18/22
We will be performing a software update on our helpdesk system at 9PM CST tonight on 6/10/21. During this time the ticket portal will be down and no new tickets will be created. The emails will queue up in our mailbox and be processed once the system is brought back
UPDATE (7:15PM): Maintenance is complete. All systems are back up and running. We are upgrading our helpdesk software tonight. The web interface and email confirmations will be down during this time. Tickets sent in during the upgrade will be processed by the system when we are done. The upgrade is
Starting at 5PM CST on 2/26/21 we will be migrating our Help Desk system to a new platform. We will be migrating old tickets from the old system to the new one. During this time emails sent to us will not be converted into tickets until the new system is
Hours – M-F 10AM to 6PM CST | Closed Weekends
Phone – 312-858-TH3D(8433)
Address – 840 S. Lake Park Ave, Hobart, IN 46342
In-Person By Appointment ONLY
