We regret to inform you that our helpcenter and helpdesk websites will be temporarily unavailable today due to unscheduled updates on the server our VPS is hosted on. Our hosting company has informed us that the updates are necessary to improve the performance and security of the server. We apologize for any inconvenience this may […]
We are performing server maintenance on our ticketing system. This means that our system will not be processing incoming support emails until the upgrade is completed. We expect this to be completed by 12AM CST on 6/19/22 at the latest. This maintenance will be started at 4PM CST on 6/18/22 by our techs. Please do […]
We will be performing a software update on our helpdesk system at 9PM CST tonight on 6/10/21. During this time the ticket portal will be down and no new tickets will be created. The emails will queue up in our mailbox and be processed once the system is brought back online. You can still create […]
UPDATE (7:15PM): Maintenance is complete. All systems are back up and running. We are upgrading our helpdesk software tonight. The web interface and email confirmations will be down during this time. Tickets sent in during the upgrade will be processed by the system when we are done. The upgrade is expected to be completed by […]
Starting at 5PM CST on 2/26/21 we will be migrating our Help Desk system to a new platform. We will be migrating old tickets from the old system to the new one. During this time emails sent to us will not be converted into tickets until the new system is live. We expect it to […]
