Tag Archives: helpdesk

Server Maintenance – HelpDesk/Ticket System – 6/18/22

We are performing server maintenance on our ticketing system. This means that our system will not be processing incoming support emails until the upgrade is completed. We expect this to be completed by 12AM CST on 6/19/22 at the latest. This maintenance will be started at 4PM CST on 6/18/22 by our techs. Please do […]

Helpdesk Update – 5/27/21

UPDATE (7:15PM): Maintenance is complete. All systems are back up and running. We are upgrading our helpdesk software tonight. The web interface and email confirmations will be down during this time. Tickets sent in during the upgrade will be processed by the system when we are done. The upgrade is expected to be completed by […]