We will be migrating to our new help center platform this weekend starting on Friday evening 9/9/22. This means that there will be some downtime during the migration. We will be setting up redirects from the old article URLs to the new ones but I am sure we may miss one here and there. If […]
9/7/22 UPDATE: All our systems are back online. Around 4 PM CST, our help desk system that handles customer tickets stopped responding. This is an issue on our web host end and there is nothing we can do to resolve it quickly as we are at the mercy of Dreamhost who we pay to host […]
This weekend was a busy one for us here at TH3D! We migrated our ticketing system to SupportPal that resides on our own servers and moved our EZFirmware tool to a super-fast local box here at our HQ. Help Desk Changes – Goodbye Zendesk We moved over all open tickets to the new helpdesk system […]
