Tag Archives: support

Simplifying & Expanding Support Options

Simplifying Support for Customers The thing that separates TH3D from many vendors is the level of support and care we provide to our customers. Throughout the years we’ve been in business we’ve made this our #1 focus. To make it even easier for customers to get assistance with our products we have done away with […]

Moving to Kinsta for our Website

Some of you may have noticed that on Monday night our site went into maintenance mode for about 5 hours. This was because we moved hosting companies from SiteGround to Kinsta. This post started out as a general update but after the over the top experience with Kinsta support I’ve taken the time to write […]

Burnout & Position Changes – Message from Tim

A few weeks ago, some may have seen a post on Facebook from me stating that I was leaving TH3D. However, after taking some time to recharge, relax, and discuss with the rest of the team, I will still be working at TH3D, albeit in a much different capacity. While I consider myself a pretty […]

Welcome our New Support Guy – Orders Back to Normal – Stock Updates

Welcome our New Full Time Support Guy! TH3D is happy to announce that William “Mac” McMillen is joining us full time starting 8/21/2018 and will be allowing Tim to focus on product development. Mac has been with us in a part time capacity for a little while now and he was referred to us by […]