Tag Archives: update

Helpdesk Update – 5/27/21

UPDATE (7:15PM): Maintenance is complete. All systems are back up and running. We are upgrading our helpdesk software tonight. The web interface and email confirmations will be down during this time. Tickets sent in during the upgrade will be processed by the system when we are done. The upgrade is expected to be completed by […]

Office Internet Line Update – Fixed-ish*

We’ve been dealing with issues with our internet line here (Comcast) on and off for months. We finally were able to get them to send out a technician and they found that our line had multiple splices in it that were defective and causing issues. They pulled a completely new line to us and everything […]

Route Insurance Claims Update – Longer Reply Times

Higher Load We’ve been noticing an increased response time through our shipping insurance provider, Route, currently. They have a higher load due to the increase in shipping carrier issues. They are working on onboarding more staff to get back to their normal 1-2 business day response times. We wanted to make everyone aware of this […]