Tag Archives: zendesk

Updates

Web Service Updates – EZFirmware Server & Help Desk – 2/28/21

Posted on by Tim Hoogland
28
Feb

This weekend was a busy one for us here at TH3D! We migrated our ticketing system to SupportPal that resides on our own servers and moved our EZFirmware tool to a super-fast local box here at our HQ. Help Desk Changes – Goodbye Zendesk We moved over all open tickets to the new helpdesk system […]

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Updates

Better Support and Self Help – Help Center Launch

Posted on by Tim Hoogland
16
May

Today we launched our new Help Center (formerly known as the Knowledge Base). This new system is hosted through our helpdesk provider (Zendesk) and is deeply integrated with our ticket system and live chat system. This allows us to get you the information you need quicker on your own with the power of the AI […]

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