This is Tim writing this post from our vacation spot. I just got word that put Support Tech William “Mac” has an emergency he needs to tend to. We’re not sure of the severity but his wife and kid were involved in a car accident today.
Samantha and I are still out of town and Tor will be putting in more hours to make up the shortage of Support with us being out of town and now Mac being tied up. We’ll update everyone on the status of the situation once we get more details. We told Mac to focus on taking care of his family as that comes first.
Thank you everyone. Samantha and I will be back on 10/29. We will figure out what is going on with Mac once he has everything under control.