Today we launched our new Help Center (formerly known as the Knowledge Base). This new system is hosted through our helpdesk provider (Zendesk) and is deeply integrated with our ticket system and live chat system. This allows us to get you the information you need quicker on your own with the power of the AI […]
We are currently moving all our helpdesk data from Freshdesk to Zendesk. During this migration emails sent to our support address and through our contact form will bounce. We have to cut off the flow of new tickets into Zendesk so it does not interrupt the migration process. We expect this to be completed by […]
It was brought to our attention today that our Contact form was not sending the submissions to our helpdesk system. We identified that the issue was due to us sending out emails trying to use the persons email instead of the support address for our SMTP credentials. All the submissions are logged on the website […]
