Most Creality Printers use a FTDI F232R USB to Serial adapter chip for them to use USB. If you have a V1.1.4 board you will want to use the CH340 Driver instead. If you are having issues communicating with your board try installing one of the drivers below.
How to manually install Windows drivers: https://www.youtube.com/watch?v=jyKrxxXOvQY
These drivers are provided as a convenience and are provided as-is with no warranty or support from TH3D.