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HELP CENTER

Your question may already be answered in the Help Center.

Our Help Center contains product info, downloads, setup guides, and troubleshooting guides

Help Center

DISCORD

Are you on Discord already? We have a Discord server just for 3D printing to get help with anything and everything for 3D printing.

Discord

FACEBOOK GROUP

Prefer to use Facebook? We have a customer group to get help from TH3D staff and community members at any time.

Facebook Group

Please note that our ticket system is a separate system so your TH3D website login will NOT work with the ticket system login.

If you need to reset your ticket system login you can do here on the ticket system password reset page.

Sales

Need help selecting a product? Need advice on fixing your machine?
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Printer Farm

Need something printed? We take on small and large jobs! We run our own printers here onsite.
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Tech Support

Need help with your TH3D product?
Need help with your printer?
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Warranty

Need to get a product replaced? No problem! Just let us know.
All products are backed for 6 Months.
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Orders

Need help with your order?
Changes or cancellations?
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Firmware

Need help with our firmware? Send us a message here. If you do not have Tech Support it can be purchased.
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Faulty Product? If you suspect you have a faulty product, do not remove the product(s) from your machine before taking pictures of it installed. Send these pictures in with your support request.

Order Damaged? Keep ALL packaging and send in pictures of the packaging as we will need these for any damage claims. All damage claims must be reported ASAP.

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