Terms of Service

This website is operated by TH3D Studio LLC. Throughout the site, the terms “we”, “us” and “our” refer to TH3D Studio LLC. TH3D Studio LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By using our website, purchasing products, and/or downloading files from us you are agreeing to these Terms of Service. Any current and future products, information, or files added to the site will be bound by these terms. A breach or violation of any of the below terms may result in immediate termination of your Support, Services, Downloads, and/or Warranties.

(A) General Terms

  1. Age Requirement
    You must be 18 years or older to order our products.
  2. Lawful Use
    Don’t use our products or information to break the law.
  3. Right to Refuse Service
    We can refuse service to anyone for any reason at any time.
  4. Respectful Communication
    No verbal abuse towards our staff. Abusive behavior results in a ban from our services.
  5. Tech Requirements
    You need a 3D printer, a working computer, and the skills to use them.
    Technical issues are your responsibility unless you pay for our support.
  6. Gift Cards
    Gift cards have no cash value, can’t be redeemed for cash, and may expire after 1 year.
  7. Sales
    Sale prices are ONLY valid for orders placed during the sale duration.
    Coupons will be disabled during sales.
  8. Printer Changes
    We try to keep up with printer changes, but we can’t guarantee immediate awareness.
    Unannounced changes aren’t considered defects, so use your judgment or contact us before ordering.
  9. Warranty Claims
    Provide pictures of product installation when making a warranty claim for better support.
    Failure to do so may result in denial.
  10. Review Invitations
    By purchasing, you agree to receive review invitations. You can opt-out by clicking the link in our emails.
  11. Local Pickup & Repairs
    Pickup and pay for local orders or printer repairs within 30 days.
    After 30 days, unclaimed items become our property.

(B) Order Handling

  1. Order Information
    Ensure your order details are correct, including address, name, phone, and email.
    Verify compatibility with your 3D printer, not sure? Contact us first.
  2. Customs and Fees
    Buyers are responsible for customs fees, import duties, or other charges imposed by their country.
  3. Order Corrections
    Changes are considered case-by-case and not guaranteed.
    No alterations after tracking information is issued.
  4. Cancellation Process
    Cancellations are best effort, not guaranteed.
    Options: (A) Full store credit, or (B) Refund to original payment minus a 5% processing fee. Please note these fees are charged by the payment processors and we cannot get them back.
  5. Refund Details
    Refunds issued as store credit or to the original payment method, customer’s choice.
    Refunds typically post within 1-2 days. If no choice is specified within 3 business days, automatic processing of refund minus the processing fee.
  6. Shipped Orders
    Shipped orders cannot be cancelled. If you are going to refuse a shipment you MUST contact us before it arrives back.
  7. Reporting Missing Items
    Contact us within 7 days of delivery if items are missing.
    Provide pictures of box, packing materials, and received items.
  8. Video Recording
    All orders are video recorded for quality assurance.
  9. Reporting Incorrect Items
    Notify us within 7 days of delivery, provide pictures of packaging and items.
    Replacement or return at our discretion and cost.
  10. Return Shipping
    We may provide a return shipping label for incorrect items.
    Correct item issued after return and receipt of the wrong item.
  11. No Cross-Shipping
    No cross-shipping due to common fraudulent activities.
  12. Retroactive Application
    Discounts cannot be applied retroactively.
    Verify correct order total and discount application before completing the transaction.
  13. Discount Codes
    Discount codes have no cash value and cannot be redeemed for cash.
    They are non-transferable and subject to abuse termination.
  14. Retroactive Discounts
    Price changes do not result in retroactive discounts.
    Prices are subject to change at any time.

(C) Shipping and Carrier Issues

  1. Shipping Times
    Orders usually ship within 1 business day. During busy periods, holidays, or events, there may be delays.
  2. Carrier Shipping Time Estimates and Delays
    Carrier shipping times are estimates, not guarantees. Delays are beyond our control, and we can’t refund shipping costs due to carrier delays.
  3. Carrier Service Suspension
    Rare carrier service suspensions are handled case by case. We’ll contact you with information.
    If you know of a suspension, notify us promptly. Refer to TH3D Shipping Insurance for more details.
  4. Delivered but Not Received
    Our system notifies you within 24 hours of a tracking number showing delivery.
    Report any packages not received within 3 days.
  5. Shipping Cost Changes and Upgrades
    Shipping costs are estimates. We may upgrade your carrier/service at our discretion, with no extra cost to you.
  6. Combining Shipping on Multiple Orders
    We may combine shipping for multiple orders to the same address.
    Requests are case by case, and shipping cost refunds aren’t guaranteed.
  7. Order Returned to Sender
    If an order is returned to us for any reason, we’ll email you. Respond within 3 business days to pay for reshipment.
    No refund for original shipping; items refunded minus a 10% restocking fee.
  8. 3rd Party Shipped Items
    Products fulfilled by 3rd parties, like TH3D “Merch,” aren’t eligible for free shipping and don’t count toward free shipping thresholds.

(D) Shipping Insurance

  1. Insurance Option
    TH3D offers shipping insurance for lost, stolen, or damaged packages.
    This service is optional and can be declined during checkout.
  2. Responsibility
    If you opt out of shipping insurance, TH3D is not responsible for lost, stolen, or damaged packages, or any issues with the carrier.
  3. Options for Insured Orders
    For orders with TH3D shipping insurance, you can choose a refund (excluding shipping charges) or ONE free reshipment for lost or carrier-damaged items.
  4. Default Reshipment
    By default, TH3D will reship the order unless you specify otherwise in direct communication with our team.
  5. Shipping Upgrade
    If you want a faster shipping service, you can pay the difference between the original shipping cost and the upgraded service.
  6. How to Open a Claim
    To open a claim, use the “Contact Us” link on our website, select “Orders,” and choose the appropriate request type.
  7. Lost Package Filing Deadlines
    Claims for presumed lost packages must be filed no sooner than 7 days after the last tracking update (20 days for international shipments).
  8. Early Claims
    If filing the same day a package is marked as delivered, TH3D may request a 5-day waiting period due to potential premature tracking updates.
  9. Damaged Package Filing Deadlines
    Report damaged orders within 7 days of delivery.
  10. Damage Definition
    Damage refers to products that are broken, unusable, shattered, bent (if not bendable), or crushed.
  11. Claim Approval
    All damaged items must be verified by TH3D support staff. Claims require proof such as pictures or video.
  12. Out of Stock
    If a replacement item is out of stock, TH3D can hold it until available or offer alternatives, a refund, or store credit.
  13. Stolen/Misdelivered Replacement Policy
    Stolen or misdelivered packages with insurance may be replaced once at TH3D’s discretion and/or at a discounted price.
    Further replacements are not offered. For higher value orders, a police report for a stolen package is required.
  14. Routine Issues
    If packages are routinely stolen, missing and/or lost in transit, contact your carrier and/or local police for resolution.
  15. Carrier Insurance
    TH3D support can open claims for non-insured packages with carrier insurance (UPS and USPS Priority Mail).
    Claims may take 2 weeks or more.
  16. USPS First Class/Ground Advantage
    These packages have no insurance unless you opt for TH3D Shipping Insurance.
    TH3D won’t replace orders without insurance in these cases.

(E) Standard (Non-Warranty) Item Returns

  1. Non-Refundable Items
    Digital downloads, support instances, consulting fees, and paid services are non-refundable.
    Certain items like gift cards, build sheets, filament, magnetic sheets, bootloader kits, bed adhesion products, and custom prints may not be returnable if used.
  2. Return Authorization
    Contact TH3D staff for authorization before returning any items. Unauthorized returns will be rejected and/or subject to a 20% restocking fee.
    If not claimed within 30 days, items become TH3D property. Return to sender packages also require authorization.
  3. Return Window
    Most products have a 30-day return policy. Notify us in writing and get authorization within 30 days of receiving the product based on tracking information (or order date if tracking is unavailable).
  4. Shipping A Return
    Customer covers the cost of shipping for authorized returns. Postmark within 5 business days of authorization with provided tracking information.
    Returns must be sent in a cardboard box with a note containing the ticket and order number.
  5. Condition of Returned Items
    All items and kits must be returned in clean, like-new condition with all components.
    Missing parts or unsatisfactory conditions lead to rejection.
  6. Processing
    Processing takes 3-10 business days. Delays may occur during holidays.
    Refunds issued once the product is received, complete, and fully processed.
  7. Restocking Fees
    10% for new, unopened items, 25% for opened/used items. ALL items must be in LIKE NEW condition.
    Deducted from the refund amount. Bundle returns are prorated. Shipping charges are non-refundable.
    If an item has free shipping, the actual shipping cost(s) TH3D paid to ship the item will be deducted from the refund amount.
  8. Refund Method
    Refunds to the original payment method or as store credit (customer’s choice). Refunds typically post within 1-2 days.

(F) Warranty & Support Information

  1. Limited Warranty Length
    Each product page states the warranty length for each product (most products carry 6 months or more length).
    The warranty starts the day tracking information shows delivered or order date if delivery date is not available.
    This warranty covers any manufacturing defects or malfunctions in your TH3D product.
  2. Exclusions from Warranty
    Damage from misuse, modification, 3rd party products, not following directions, improper wiring, or lack of knowledge is not covered.
    Re-spooling filament voids any and all warranty. Cosmetic variations don’t qualify unless they affect product use.
  3. How to get Warranty or Support
    You can submit a support request on our Contact Us page at ContactUs.TH3DStudio.com
  4. Product Support Coverage
    Technical support is included on all new products (unless otherwise stated on the product page).
    Digital products do NOT include support unless you add it on or pay separately.
  5. Technical Support Scope
    Included support covers the product only. It doesn’t cover machine issues and/or slicer settings. Billable support is available for requests/problems that are not covered.
  6. Product Failure Procedure
    Don’t remove or modify a failed product; take pictures of the installed product with all connections and send them to our support team.
    Failure to do so may result in warranty denial.
  7. Firmware Support
    Support (if purchased/included) with firmware applies only to that package. Support doesn’t carry over between packages.
  8. Reporting Warranty Issues
    Our staff will assist with troubleshooting.
    Failure to troubleshoot or provide enough information may hinder warranty procedures.
  9. Shipping for Warranty Cases
    Return shipping labels are provided for cases reported within 30 days of delivery.
    Customers outside the 30-day period cover return shipping. We wait for the item before issuing replacements.
  10. Warranty Processing
    After inspection, defective items qualify for a replacement (new or refurbished), store credit, or refund for the item cost (if within 30 days).
  11. Printer Repairs Warranty
    Repairs are warrantied for 14 days from pickup. Only TH3D supplied parts are covered and technical support is NOT included with any repairs.
  12. International Warranty Returns
    No pre-paid labels for international returns. Cases are handled according to normal warranty terms.
    Some costs may apply, and contact us for details.
  13. Non-Defective Testing Fee
    Inspected warranty products found non-defective may incur a $20 testing charge and shipping costs.
    Unpaid fees lead to item abandonment.
  14. Repeat Failure
    If a replacement fails similarly to the original without a clear defect, no further replacements are issued.
  15. Special Categories
    B-Stock, Clearance, Closeout, Refurbished, and Mystery Boxes are sold as-is and may not have support or warranty.
    Check the product page for details.

(G) Chargebacks, Dispute, & Fraud

  1. Banning Policy
    Engaging in fraudulent or frivolous chargebacks/disputes results in a ban from all TH3D Studio LLC services. This includes termination of access to downloads, support, and/or warranty on ALL orders without refund.
  2. Return Policy
    Within 30 days of receiving your order at the customer expense, return it for a full refund (minus applicable fees). Digital downloads are non-refundable.
  3. Chargeback Reimbursement
    Accidental chargebacks require reimbursement for the fee(s), typically $20.
    Failure to reimburse leads to loss of access to warranties, services, and downloads.
  4. Fraud Consequences
    Committing fraud prompts communication with authorities, shipping carriers, businesses, and/or the public.

(H) Reviews

Reviews are screened for spam. Must focus on the product, be properly installed, its intended use, and adhere to guidelines (no profanity, threats, or inappropriate content).

(I) Accuracy, Completeness, and Timeliness of Information

We’re not responsible if the information on our site is inaccurate, incomplete, or not current. Monitor changes yourself.

(J) Products or Services

Some products/services are online exclusives with limited quantities. Return/exchange per our policy. Descriptions and pricing may change without notice.

(K) Counterfeiting & Cloning

Purchasing means agreeing not to duplicate, copy, or reverse engineer our products for personal or commercial gain. Legal action may follow violations.

(L) Accuracy of Billing and Account Information

We reserve the right to refuse or cancel orders at our discretion. Maintain accurate account information to ensure smooth transactions.

(M) Optional Tools

Access to third-party tools is at your own risk. New services/features are subject to these Terms of Service.

(N) Third-Party Links

Content from third parties is not our responsibility. Review third-party policies before transactions.

(O) User Comments, Feedback, and Other Submissions

Submissions become our property, and we may use them without obligation. Personal information is governed by our Privacy Policy.

(P) Errors, Inaccuracies, and Omissions

We may correct errors, inaccuracies, or omissions without notice. Check for updates if needed.

(Q) Disclaimer of Warranties; Limitation of Liability

No guarantees for uninterrupted, error-free service. Limitation of liability applies. Your use of the service is at your own risk.

(R) Indemnification

You agree to indemnify TH3D Studio LLC for any third-party claims arising from your breach or violation.

(S) Severability

If any provision is deemed unlawful or unenforceable, it won’t affect the validity of other provisions.

(T) Termination

Termination by either party. Your obligations survive termination. We may terminate for non-compliance without notice.

(U) Entire Agreement

These Terms of Service constitute the entire agreement, superseding prior agreements, and govern your use of the service.

(V) TH3D Rewards & Points

  • TH3D Rewards and/or Points have NO CASH VALUE.
  • TH3D Studio LLC Reserves the right to terminate the TH3D Rewards and Points program at any time with 30 days notice to use up any points and/or rewards.

(W) Changes to Terms of Service

We may update, change, or replace any part of these Terms of Service. Check our website for changes. Continued use implies acceptance.

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