Terms of Service

This website is operated by TH3D Studio LLC. Throughout the site, the terms “we”, “us” and “our” refer to TH3D Studio LLC. TH3D Studio LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By using our website, purchasing products, and/or downloading files from us you are agreeing to these Terms of Service. Any current and future products, information, or files added to the site will be bound by these terms. A breach or violation of any of the below terms may result in immediate termination of your Support, Services, Downloads, and/or Warranties.

(A) General Terms

1. Age Requirement
   You must be 18 years or older to order our products. Our products are NOT intended for use by minors and should be kept away from minors at all times.
2. Right to Refuse Service
   We can refuse service to anyone for any reason at any time. No verbal abuse towards our staff. Abusive behavior results in a ban from our services.
3. Tech Requirements
   You need a 3D printer, a working computer, and the skills to use them. Technical issues are your responsibility to resolve unless you pay for our support or it is included with the product you purchased.
4. Gift Cards & Reward Points
   TH3D Rewards, Points, and Gift Cards have no cash value, can’t be redeemed for cash, and may expire after 1 year. TH3D Studio LLC Reserves the right to terminate the TH3D Rewards and Points or Gift Card program at any time with 30 days notice to use up any points and/or rewards. Rewards are linked to the email used on the order, you must be signed in to earn points.
5. Sales
   Sale prices are ONLY valid for orders placed during the sale duration. Coupons may be disabled during sales. Order changes/cancellations/combined shipping will not be available during a sale due to high volume.
6. Technical Support
   To bring you the best prices possible, our products are sold without built-in technical support – unless otherwise stated on the product page or added on. This allows you to enjoy lower prices while having the flexibility to purchase support only when you need it. If you ever need assistance, we offer a range of affordable support options to help you get the most out of your purchase.
7. Counterfeiting & Cloning
   Purchasing means agreeing not to duplicate, copy, or reverse engineer our products for personal or commercial gain. Legal action may follow violations.
8. Printer Changes
   We try to keep up with printer changes, but we can’t guarantee immediate awareness. Unannounced changes aren’t considered defects, so use your judgment or contact us before ordering if you are unsure of something.
9. Review Invitations
   By purchasing, you agree to receive review invitations. You can opt-out by clicking the link in our emails.
10. Printing Services
    We do not guarantee any customer request for a printed part to be suitable for their application. While we can make recommendations on material, infill, color, etc it is up to the customer to ensure the material, 3d model information, and other settings are appropriate/correct for their application.
    Parts created through our 3D printing services carry no warranty unless there is a defect due to the printing process. Parts made with multiple parts that are then joined together will show solvent marks, sanding, and/or other touchups on them that are cosmetic.

(B) Order Handling

1. Order Information
   Ensure your order details are correct, including address, name, phone, and email. If we suspect a bad address we will try to email you for 2 business days. If no response we will ship the order with the address information you entered. Verify compatibility with your 3D printer, not sure? Contact us first. All orders are video recorded for quality assurance.
2. Customs and Fees
   Buyers are responsible for customs fees, import duties, or other charges imposed by their country.
3. Order & Cancellations
   Changes are considered case-by-case and not guaranteed. No alterations will be made after tracking information is issued. Cancellations are best effort, not guaranteed. Options: (A) Full store credit, or (B) Refund to original payment minus a 5% processing fee. Please note these fees are charged by the payment processors and we cannot get them back.
4. Shipped Orders
   Shipped orders cannot be cancelled. You can return the package to sender to return it. If you are going to refuse a shipment you MUST contact us before it arrives back. Orders that were shipped will be subject to a 10% restocking fee and no refund on shipping if returned to us.
5. Reporting Missing or Incorrect Items
   Contact us within 7 days of delivery if items are missing. Provide pictures of box, packing materials, and received items. Notify us within 7 days of delivery, provide pictures of packaging and items. Replacement or return at our discretion and cost.
6. Return Shipping
   We may provide a return shipping label for incorrect items. Correct item will be issued after return and receipt of the wrong item. We do not do cross-shipping due to common fraudulent activities.
7. Discounts
   Discounts cannot be applied retroactively. Prices are subject to change at any time. Verify correct order total and discount application before completing the transaction. Discount codes have no cash value and cannot be redeemed for cash. They are non-transferable and subject to abuse termination.
8. Purchase Orders
   Purchase orders must be for a $250 MINIMUM amount and may be subject to a credit check.
   All purchase orders must be paid within 30 days of delivery. Failure to pay will result in suspension of all support, warranties, downloads, and/or being reported to collections.
9. Mail Forwarders
   We do NOT ship to mail forwarders due to issues with damage and fraud. If you place an order to a mail forwarder and it doesn’t get caught by order screening, any shipping for warranty claims will be 100% on the customer.

(C) Shipping and Carrier Issues

1. Shipping & Times
   Orders usually ship within 1 business day. During busy periods, holidays, or events, there may be delays. Carrier shipping times are estimates, not guarantees. Delays are beyond our control, and we can’t refund shipping costs due to carrier delays. Rare carrier service suspensions are handled case by case. We’ll contact you with information. If you know of a suspension, notify us promptly. Refer to TH3D Shipping Insurance for more details. Shipping costs are estimates. We may upgrade your carrier/service at our discretion, with no extra cost to you. We may combine shipping for multiple orders to the same address.
2. Delivered but Not Received
   Our system notifies you within 24 hours of a tracking number showing delivery. Report any packages not received within 5 days. Make sure to check with neighbors to make sure it wasn’t accidentally delivered to them first.
3. Order Returned to Sender
   If an order is returned to us for any reason, we’ll email you. Respond within 3 business days to pay for reshipment. No refund for original shipping; items refunded minus a 10% restocking fee.

(D) Shipping Insurance

1. Insurance Option
   TH3D offers shipping insurance for lost, stolen, or damaged packages. This service is optional and can be declined during checkout. If you opt out of shipping insurance, TH3D is not responsible for lost, stolen, or damaged packages, or any issues with the carrier.
2. Options for Insured Orders
   For orders with TH3D shipping insurance, you can choose a refund (excluding shipping charges) or ONE free reshipment for lost or carrier-damaged items. By default, TH3D will reship the order unless you specify otherwise in direct communication with our team. To open a claim, use the “Contact Us” link on our website, select “Orders,” and choose the appropriate request type.
3. Package Filing Deadlines
   Claims for damaged orders must be filed within 3 days of delivery as marked by the package tracking number. Claims for presumed lost packages must be filed no sooner than 7 days after the last tracking update (20 days for international shipments). If filing the same day a package is marked as delivered, TH3D may request a 5-day waiting period due to potential premature tracking updates.
4. Claim Approval
   All damaged items must be verified by TH3D support staff. Claims require proof such as pictures or video. Damage refers to products that are broken, unusable, shattered, bent (if not bendable), or crushed. If a replacement item is out of stock, TH3D can hold it until available or offer alternatives, a refund, or store credit.
5. Stolen/Misdelivered Replacement Policy
   Stolen or misdelivered packages with insurance may be replaced once at TH3D’s discretion and/or at a discounted price. If packages are routinely stolen, missing and/or lost in transit, contact your carrier and/or local police for resolution. Further replacements are not offered. For higher value orders, a police report for a stolen package is required.
6. Carrier Insurance
   TH3D support can open claims for non-insured packages with carrier insurance (UPS and USPS Priority Mail). Claims may take 2 weeks or more. USPS Ground Advantage packages have no insurance unless you opt for TH3D Shipping Insurance. TH3D won’t replace orders without insurance in these cases but we can open a claim for you to try and have USPS recover the package.

(E) Standard (Non-Warranty) Item Returns

1. Return Window
   Products can be returned within 30 days of delivery and must be postmarked within that 30 day window. All items and kits must be returned in clean, like-new condition with all components. Missing parts and/or unsatisfactory conditions lead to rejection.
2. Non-Refundable Items
   Digital downloads, support instances, consulting fees, and paid services are non-refundable.
   Certain items like gift cards, build sheets, filament, magnetic sheets, bootloader kits, bed adhesion products, and custom prints are not returnable if used.
3. Return Authorization
   You must contact TH3D staff for authorization before returning any items. Unauthorized returns will be rejected. If not claimed within 30 days, items become TH3D property. Return to sender packages also require authorization. Customer covers the cost of shipping for authorized returns. Returns must be sent in a cardboard box with a note containing the ticket and order number.
4. Processing
   Processing takes 3-10 business days. Delays may occur during holidays. Refunds issued once the product is received, complete, and fully processed.
5. Return Fees
   10% for new, unopened items, 20% for opened/used items. ALL items must be in LIKE NEW condition. Deducted from the refund amount. Bundle returns are prorated. Shipping charges are non-refundable. If an item has free shipping, the actual shipping cost(s) TH3D paid to ship the item will be deducted from the refund amount.
6. Refund Method
   Refunds to the original payment method or as store credit (customer’s choice). Refunds typically post within 1-3 days.

(F) Warranty & Support

1. Limited Warranty Length
   Each product page states the warranty length for each product (most products carry 6 months or more length). The warranty starts the day tracking information shows delivered or order date if delivery date is not available. Warranties are NON-TRANSFERRABLE and stay with the original purchaser. This warranty covers any manufacturing defects or malfunctions in your TH3D product. Don’t remove or modify a failed product before taking pictures; take pictures of the installed product with all connections and send them to our support team. Failure to do so will result in warranty denial. Failure to troubleshoot or provide enough information will hinder warranty procedures. Inspected warranty products found non-defective will incur a $20 testing charge and shipping costs. You can submit a support request on our Contact Us page at ContactUs.TH3DStudio.com
2. Exclusions from Warranty
   Damage from misuse, modification, 3rd party products, not following directions, improper wiring, or lack of knowledge is not covered. Re-spooling filament voids any and all warranty. Cosmetic variations don’t qualify unless they affect product use.
3. Technical Support Scope
   If included or purchased, support covers the product only. It doesn’t cover machine issues and/or slicer settings. Paid support is available for requests/problems that are not covered or if technical support is not included. For firmware products (if support is purchased) support applies only to that package. Support doesn’t carry over between packages. For products purchased with support, technical support lasts the length of the warranty.
4. Klipper Support & Warranty
   Any products and/or services that use Klipper will NOT be covered under any warranty or support if the customer updates anything on the device. Klipper is known to break when installing updates for Klipper itself as well as the other packages that go with it. This also includes updating the OS on the Klipper host device.
5. Shipping for Warranty Cases
   Return shipping labels are provided for cases reported within 30 days of delivery. Customers outside the 30-day period cover return shipping. We wait for the item before issuing replacements.
6. Warranty Processing
   After inspection, defective items qualify for a replacement (new or refurbished), store credit, or refund for the item cost (if within 30 days).
7. International Warranty Returns
   No pre-paid labels for international returns. Cases are handled according to normal warranty terms. Some costs may apply, and contact us for details..
8. Repeat Failure
   If a replacement fails similarly to the original without a clear defect, no further replacements are issued.
9. Special Categories
   B-Stock, Clearance, Closeout, Refurbished, and Mystery Boxes are sold as-is and may not have support or warranty.
   Check the product page for details.

(G) Printer Repairs

1. Pickup and Payment
   Customers must pick up and pay for repaired printers and/or items within 30 days of notification that the repair is complete.
   After 30 days, any unclaimed printers and/or items will become the property of TH3D Studio LLC, and no further claims will be honored.
2. Post-Repair Technical Support
   Technical support following the pickup or delivery of a repaired printer is not included in the repair cost and will be billed separately.
   This includes (but not limited to) assistance with slicer setup, printer tuning, or any other support related to using or setting up the printer.
3. Shipping Responsibility
   TH3D Studio LLC is not liable for any shipping damages incurred during transit to or from our facility.
   Customers are responsible for insuring their packages. Any shipping damage claims must be resolved directly with the shipping carrier.
   Printers shipped to us with inadequate or improper packaging may result in denied insurance claims and additional repair costs to address shipping-related damages.
4. Parts Warranty
   TH3D Studio LLC does not warranty parts not purchased directly from our website as part of our normal inventory.
   Parts that are special-ordered and/or supplied by the customer are non-returnable and are subject to the manufacturer’s warranty policies, not those of TH3D Studio LLC.
5. Labor Pricing
   Labor prices are subject to change if additional issues are identified during inspection of the printer after it arrives at our facility.
   Customers will be notified of any adjustments to the labor costs before additional work is performed.
   Labor pricing does not include the cost of parts. Any required parts will be billed separately.
6. Labor Warranty
   Labor performed on printer repairs is warranted for 14 days from the date of pickup.
   Any issues arising outside of this warranty period or issues with special ordered parts, customer supplied parts, or existing printer parts will incur additional repair charges.

(H) Chargebacks, Dispute, & Fraud

1. Banning Policy
   Engaging in fraudulent or frivolous chargebacks/disputes results in a ban from all TH3D Studio LLC services. This includes termination of access to downloads, support, and/or warranty on ALL orders without refund. If banned and you are within 30 days of receiving your order you can return it for a full refund (minus applicable fees and shipping is up to the customer). Digital downloads are non-refundable.
2. Chargeback Reimbursement
   Accidental chargebacks require reimbursement for the fee(s), typically $20. Failure to reimburse leads to loss of access to warranties, services, and downloads.
3. Fraud Consequences
   Committing fraud prompts communication with authorities, shipping carriers, businesses, and/or the public.

(I) Reviews

Reviews are screened for spam and user errors. Must focus on the product, be properly installed, its intended use, not promote other competitor products, and adhere to guidelines (no profanity, threats, or inappropriate content). We will not publish reviews that do not meet this criteria.

(J) Accuracy, Completeness, and Timeliness of Information

We’re not responsible if the information on our site is inaccurate, incomplete, or not current. Monitor changes yourself.
We may correct errors, inaccuracies, or omissions without notice. Check for updates if needed.

(K) Third-Party Links

Content from third parties is not our responsibility. Review third-party policies before transactions.

(L) User Comments, Feedback, and Other Submissions

Submissions become our property, and we may use them without obligation. Personal information is governed by our Privacy Policy.

(M) Disclaimer of Warranties; Limitation of Liability

No guarantees for uninterrupted, error-free service. Limitation of liability applies. Your use of the service is at your own risk.

(N) Indemnification

You agree to indemnify TH3D Studio LLC for any third-party claims arising from your breach or violation.

(O) Severability

If any provision is deemed unlawful or unenforceable, it won’t affect the validity of other provisions.

(P) Termination

Termination by either party. Your obligations survive termination. We may terminate for non-compliance without notice.

(Q) Entire Agreement

These Terms of Service constitute the entire agreement, superseding prior agreements, and govern your use of the service.

(R) Changes to Terms of Service

We may update, change, or replace any part of these Terms of Service. Check our website for changes. Continued use implies acceptance.