Shipping Info and Details

NOTE: This page just covers the basics and FAQs. For full details please see our Terms of Service Page.

Shipping Times

Orders placed Monday through Friday before 12 PM Central Standard Time typically ship the same day. This is not applicable during any posted closures (holidays or other closures) or posted delays. The latest we ship is next business day unless there is a major issue that is outside of our control.

We do NOT offer refunds for packages that miss the carrier estimated delivery dates.

Free Shipping Terms

TH3D offers free shipping on all orders over $60.00USD to the contiguous US. Other areas of the US and world will be shown discounted shipping rates from the carriers we partner with.

Merch (shirts, mugs, mats, etc) and Gift Cards are excluded from the free shipping and order total that counts as free shipping. Merch items like stickers or hats sold directly in our shop do count.

When using a gift card the free shipping will not automatically apply on orders over $60 as they are technically coupons according to our system. If you have a gift card over $60 please contact us so we can modify it to allow free shipping if you are going to use it all at once OR just place the order and pay for shipping then we can refund it.

Free Shipping Service

Orders shipped via will be shipped via the best method selected by our shipping department. We ship out with USPS and UPS for shipping carriers. If you want a specific carrier, select it at checkout instead of the free shipping option.

Order Changes

Cancellations are possible if the order has not been staged or shipped but a processing fee may apply depending on the size of the order.

If you need to add on to or make changes to an order Contact Us ASAP so we can place the order on hold. If you need to add more items to the order we are able to do that as long as the order has not been packed up and/or shipped.

Other Information

Once your order is complete you will receive an email from our system with your tracking details. This tracking may take up to 24-72 hours to show a status update, this is normal. By default, all orders have Route shipping protection added to them. If you opt-out of this shipping protection TH3D Studio LLC is not responsible for lost, stolen, or damaged orders.

Returned to Sender/Unclaimed Orders

We can only ship to the address that you provide to us at checkout. If your order is sent back to us due to an invalid address or is unclaimed we will refund the order minus the shipping cost or you can pay to re-ship it.