We’ve just updated our Unified 2 firmware to version 2.22a. Unless this release addresses a bug on your machine and/or board or there is a feature you want that was added (if any) you do not need to update. If you are using our EZBoard with the EZFirmware site this firmware update will be on […]
Click here to see the video on Youtube: Ask Tim – 3D Printer Q&A Help Stream | Livestream | 3/1/21
This weekend was a busy one for us here at TH3D! We migrated our ticketing system to SupportPal that resides on our own servers and moved our EZFirmware tool to a super-fast local box here at our HQ. Help Desk Changes – Goodbye Zendesk We moved over all open tickets to the new helpdesk system […]
Yesterday (2/26/21) we started migrating over ticket and user data from Zendesk to our new system. Due to Zendesk killing the connection repeatedly to their API from our new system that is used to extract the ticket information the ticket migration failed. Since we retain a copy of the emails on our backups for historical […]
Starting at 5PM CST on 2/26/21 we will be migrating our Help Desk system to a new platform. We will be migrating old tickets from the old system to the new one. During this time emails sent to us will not be converted into tickets until the new system is live. We expect it to […]
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