Contact Us

Submit A Ticket – All Requests

You can open a ticket for any inquiry to go direct to our team. This includes sales questions, printer repairs, print farm requests, order changes/issues, and technical support.

Please note that our ticket system is a separate system so your TH3D website login will NOT work with the ticket system login. If you need to reset your ticket system login you can do here on the ticket system password reset page.

You can also email us at support@th3dstudio.com if you are having issues accessing the ticket system.

Check Existing Ticket

Support Portal

Your question is probably already answered in the Support Portal. Our Support Portal contains product info, downloads, setup guides, and troubleshooting guides

Support Portal

Discord Server

Are you on Discord already? We have a Discord server just for 3D printing to get help with anything and everything for 3D printing.

Discord Server

Technical Support Options

To ensure we can offer the lowest possible prices on hardware, technical support is not included with most product purchases. (If a product includes support, it will be clearly noted on its product page).

Instead, we offer dedicated expert support options so you only pay for the help you actually need.

🛡️ The Fairness Guarantee: If our troubleshooting determines that your issue is caused by a manufacturing defect in a TH3D product you purchased that is under warranty, your support fee will be 100% refunded.

Support Tiers:

  • Priority Email Support: $35 per incident

  • Live Engineering Consultation (Video + PC Access): $60 for 30 minutes | $120 for 1 hour

How to Purchase: Please submit a ticket using the button above. If your issue requires paid support, our team will review your request and send you the direct link to purchase the appropriate service level.