Expert 3D Printer Consultation & Remote Engineering
Price range: $60.00 through $170.00
This item represents one support session with our staff over video call and remote PC tools. This can be used for a single technical support instance where you want quicker, one on one support. Once this is purchased our staff will then be able to help with the issue that is specified.
If you are booking for more than 1-hour, please select the 1-hour option and then change the quantity you are adding to cart. Standard hours are M-F 10AM-5PM CST. If you need a call outside of business hours, we can accommodate that but the cost is higher.
You must submit a ticket first before purchasing support. Click here to open a ticket: https://tickets.th3dstudio.com
Description
What is this service?
This is a one-time remote support session via Microsoft Teams or phone, including optional remote PC access. It covers a single tech support issue and is scheduled after purchase and verification. You’ll receive a booking link from our technician to choose your preferred time.
Ticket Required Before Purchase
You must submit a support ticket before purchasing. Without a ticket, we won’t know your issue or be able to assist properly.
Refund Policy
We charge for our time and expertise, not a guaranteed magic fix. However, Fairness Guarantee: If we discover during the call that your issue is caused by a manufacturing defect in a TH3D product you purchased that is under warranty, we will refund 100% of your consultation fee.
What’s Included?
Live remote support via phone, video, or chat for the issue detailed in your ticket. Once the call is complete, the session is considered closed. Email support is not included afterward—if you’d like continued help via email, you can purchase an email support ticket separately.
We try our best with third-party products but cannot guarantee fixes for non-TH3D hardware or software.
Rescheduling
One free reschedule. Additional changes: $20 (30 min) / $30 (1 hour+) / $40 (1 hour+) Weekends/After Hours
Unified 2 Firmware Compiling
Includes live firmware compilation and configuration during the call. (Make it sound like a premium “done-for-you” service, not a quota). Only covers printers and settings supported in Unified 2. No custom Marlin or major code changes unless pre-approved.
3rd Party or Out-of-Warranty Hardware
No refunds or discounts if your issue is due to defective or unsupported third-party hardware, or out-of-warranty TH3D parts.
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Additional information
| Support Time | 1/2 Hour (30 Mins), 1 Hour (60 Mins), 1 Hour (60 Mins) Weekends/After Hours |
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