down Archives - TH3D Studio LLC

Updates

Help Desk & Help Center Down – Server Issues

Posted on February 24, 2023February 24, 2023 by Tim Hoogland

24
Feb

We regret to inform you that our helpcenter and helpdesk websites will be temporarily unavailable today due to unscheduled updates on the server our VPS is hosted on. Our hosting company has informed us that the updates are necessary to improve the performance and security of the server. We apologize for any inconvenience this may […]

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Updates

Services Down – Ticketing System

Posted on September 6, 2022September 7, 2022 by Tim Hoogland

06
Sep

9/7/22 UPDATE: All our systems are back online. Around 4 PM CST, our help desk system that handles customer tickets stopped responding. This is an issue on our web host end and there is nothing we can do to resolve it quickly as we are at the mercy of Dreamhost who we pay to host […]

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