Tag Archives: help center

Help Center Update – Migration complete! New Articles Added!

We’ve completed the migration to the new help center. We set up redirects from the old URLs to the new ones. We’ve also added over 50 new articles as well as made it clearer to locate firmware for your printer and boards! If you find a broken link on our site please let us know […]

Help Center Update – Migrating to our new Help Center

We will be migrating to our new help center platform this weekend starting on Friday evening 9/9/22. This means that there will be some downtime during the migration. We will be setting up redirects from the old article URLs to the new ones but I am sure we may miss one here and there. If […]

Website Updates – Speeding up the Site, Help Center Migration

We wanted to post a little update letting you all know that we’re in the process of planning out and carrying out major updates to our website. Our website runs on WordPress + Woocommerce and this is a great open-source platform. The issue we have right now is that since our Help Center also runs […]

Site Updates – Help Center Updates, PayPal Added Back, Credit Card Processing Fixed

Help Center Update Previously we had our help center on a separate website that was available at Support.TH3DStudio.com. That domain will now direct to the new help center. We’ve gone through and updated old URLs to point to the new locations. If for some reason you find a broken link somewhere please let us know […]

Better Support and Self Help – Help Center Launch

Today we launched our new Help Center (formerly known as the Knowledge Base). This new system is hosted through our helpdesk provider (Zendesk) and is deeply integrated with our ticket system and live chat system. This allows us to get you the information you need quicker on your own with the power of the AI […]

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