This is a public service notice for 3D printing vendors and ecommerce business owners regarding an order transaction with a customer named Don Foreman.
Case Details
The customer purchased a replacement K1C acrylic door panel. According to the customer’s written statement in support ticket MF7654, the panel arrived intact and cracked during the installation process while the mounting screws were being tightened.
The manufacturer of the panel, Mandala Rose Works, reviewed the case details and confirmed that this specific type of damage occurs when excessive compression force is applied to the acrylic material during installation.
Business Resolution
Despite the installation error, TH3D Studio offered a 50% discount on a replacement panel as a customer service courtesy. The customer rejected this offer and stated they would initiate a credit card chargeback and post negative reviews. Following these statements, the customer filed a dispute with their financial institution and posted negative reviews across multiple public platforms.
Documentation
TH3D Studio believes in complete transparency regarding merchant-consumer disputes. The entire, unedited support ticket history has been made publicly available for verification purposes.
The full log of the communication can be viewed here: https://www.th3dstudio.com/go/448206
