3D Printer Support – Remote Video Call with Remote PC Access
$30.00 – $50.00
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This item represents one support session with our staff over video call and remote PC tools. This can be used for a single technical support instance where you want quicker, one on one support. Once this is purchased our staff will then be able to help with the issue that is specified.
You must submit a ticket first before purchasing support. Click here to open a ticket: https://tickets.th3dstudio.com
Description
Remote Video Call with Remote PC Access Support Terms
What is Remote Video Call with Remote PC Access support?
It is one scheduled remote support call with with our staff over Microsoft Teams (we provide the meeting link) or phone call. It can be used for a single technical support instance where you want quicker, one on one support. Once this service is purchased and verified, our staff will be able to help with your technical support request. Once you have paid for the support time the technician will send you their booking page to select a time and date that works best for you.
You must submit a ticket first before purchasing support. If you purchase support without first submitting a valid ticket, we have no way of knowing your intentions. Please contact us before purchasing technical support.
What is the refund policy?
Due to the nature of support services, all sales are final since we are not able to recover lost time spent on your ticket. We cannot offer refunds if your ticket is not resolved to your satisfaction. We make every effort to resolve each support ticket with a proper conclusion, however, we cannot guarantee that each issue will be resolved as expected. By purchasing this item, you acknowledge that you are purchasing a service, specifically our time and energy to help with your issue. Support resolutions are best-effort and not guaranteed. We cannot offer refunds for tickets closed due to customer non-response. Our agents make every effort to respond to every ticket within our standard support policies, windows, and deadlines. If you purchase technical support, please be sure to respond to our emails in a timely manner. Tickets closed due to customer inactivity or non-response are considered resolved and are not eligible for additional assistance without further payment. Tickets are considered abandoned after 5 business days with no response from the customer UNLESS you specify you want us to mark the ticket as pending so it is placed on hold.
What kind of support does this provide?
This provides phone, remote, live chat, and/or video calling. Technical support will be provided for the issue(s) that were specified in the ticket/order at the time of purchase. We cannot guarantee to help with third-party products that we do not sell or use regularly, though we will try our best to resolve issues with 3rd party products and firmware.
Unified 2 Firmware Information
This also provides up to 20 compiles of Unified 2 Firmware for the ticket that this charge is applied to until the ticket is resolved/closed. Any further revisions may be billable. This only covers options, printers, and settings in our Unified firmware builds themselves. This does not cover printers running “vanilla” Marlin and/or modifications to core features and settings in Unified 2 Firmware unless agreed upon before purchase.
Non-TH3D Hardware Issues
We cannot offer refunds or discounts if the issue ends up being defective hardware that is not from TH3D and this prevents your issue from being resolved. We cannot guarantee to resolve issues with third-party products that we do not sell or use regularly.
Reviews (5)
5 reviews for 3D Printer Support – Remote Video Call with Remote PC Access
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Additional information
| Support Time | 1/2 Hour (30 Mins), 1 Hour (60 Mins) |
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James (verified owner) –
I’m giving this 4 stars solely because I personally think $50 an hour is steep. BUT the support was great. The guys over there know their stuff and my printer is back up and running. I’d do it again if needed. I tried contacting creality but they were no help. I’m glad I have these guys in my back pocket in case i need help again.
Jason S. (verified owner) –
Tim from TH3D provided exceptional technical support over a video call. He was courteous, knowledgeable, and resolved my printer issue in no time. I appreciate his professionalism and would definitely reach out to TH3D for any future support needs.
Sarah J. (verified owner) –
TH3D provided exceptional technical support over the phone. He was patient, knowledgeable, and guided me step-by-step through troubleshooting my 3D printer. Thanks to his expertise, I was able to resolve the issue quickly and get back to printing. Highly recommend TH3D’s support team!
Drew Dazzo (verified owner) –
I was given a 3D printer to use on loan, 2 weeks after using it, it stopped functioning as it should. I freaked out, knowing nothing about these printers, I frantically searched Youtube for an answer. There were hundreds of videos to sift through. None had my exact problem. I then searched online for a printer technician and found Tim at TH3D studio LLC. We scheduled a video support conference 2 days later I found out how knowledgeable Tim really is! In one word “AMAZING”, in personality, knowledge and attention to detail. Going forward, I would never trust anyone else to help me with 3D Printer issues.
aggs (verified owner) –
Support was awesome. They know what they are doing and they helped me get it done. No Regrets. I will use this service again. Awesome people!