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3D Printer Support


  • Need 1 on 1 Support over the Phone, Video Chat, Messenger, and/or Remote PC Control?
  • This is a 1 hour block of 1 on 1 support with a TH3D Technician for your 3D Printer
  • You do NOT need this for email support (Standard Support level) on our product issues


  • Are you looking to get some help with using your machine and/or tuning your profiles?
  • Do you need assistance with upgrading or building a unique machine that our instructions don’t cover?
  • Are you new to the hobby and bit off a little more than you can chew?
  • Perhaps you just want a more personalized and individual level of communication than our community or email support can offer.

Here we offer up to 1 hour of one on one assistance over Phone, Video Chat, Messenger, and/or Remote PC Control.

This is also the hourly rate for any other technical support or engineering work that you may need including custom machine implementations, help configuring advanced features, or any other “fun stuff”.

You can Contact Us to discuss your requirements and determine if this is right for you before ordering and we can also give you a list of available time slots.

Support charges are NON-REFUNDABLE and must be paid before the support begins. We will only refund the charge if we miss an appointment. If you need to reschedule your appointment you can do so 1 time with no additional charges.