Tag Archives: delay

Shipping Delays – Team Member Out Temporarily

Currently, we are running 1-3 days behind our normal shipping schedule. Our main team member is out for a few days to recover from emergency surgery. We are putting in extra hours and I am assisting the shop team to try and speed up order shipping to get back to our normal shipping schedule. We […]

International Shipping Delays Still Happening

We are still seeing shipping delays for orders going outside the US. Orders that use the cheapest USPS First Class mail can take anywhere between 30-60 days to arrive. We have clearly stated that there are delays on our checkout page and cart page, along with a link to our COVID19 status page that also […]

Route Insurance Claims Update – Longer Reply Times

Higher Load We’ve been noticing an increased response time through our shipping insurance provider, Route, currently. They have a higher load due to the increase in shipping carrier issues. They are working on onboarding more staff to get back to their normal 1-2 business day response times. We wanted to make everyone aware of this […]

Carrier Shipping Delays due to Holidays and COVID

This year has been pretty crazy, to say the least. With everyone being at home more with COVID going around, people are using online shopping to get what they need/want. We’ve had notices on our website throughout most of the year alerting customers that there could be possible delays due to COVID alone. Currently, we […]