Support Ticket – Per-Incident Charge

What is this service?
This covers one email-based support ticket with our staff. It’s ideal for single issues where free or included support isn’t available. After purchase and verification, we’ll proceed with your support ticket.

Ticket Required Before Purchase
You must submit a support ticket before buying this service. Without a ticket, we can’t match your request to an issue. Always contact us first.

Refund Policy
All sales are final. You’re paying for our time—not a guaranteed fix. We do our best to resolve issues but can’t promise specific outcomes. No refunds if a ticket is closed due to non-response or dissatisfaction.
Tickets are considered abandoned after 5 business days with no customer response—unless you request to place it on hold.

What’s Included?
Support is provided via email only. No phone, chat, or video support is included. We’ll help with the issue listed in your ticket. We try to assist with third-party products, but cannot guarantee fixes for things we don’t sell or use.

Unified 2 Firmware Compiling
Includes up to 6 Unified 2 firmware compiles per ticket. Extra revisions may be billable. This only applies to printers and options supported in Unified 2. Custom Marlin or code changes are not included unless agreed upon before purchase.

3rd Party or Out-of-Warranty Hardware
No refunds or credits if the problem is caused by third-party hardware or TH3D products that are out of warranty. We do our best, but can’t guarantee results with unsupported hardware.